Reputation Management

Monitor, Manage, and Improve Your Online Reputation

Reputation Management allows you to take control of your online presence by allowing you to correct your business listings, monitor and manage reviews, observe what competitors are doing, and much more.

Manage All Your Reviews From


Get Insights Through AI and Machine Learning

Be Found Everywhere Customers Are Searching​

Get Insights Through AI and Machine Learning

Never Miss An Online Review Again


Monitor all your customer feedback from 100+ sites, and receive email alerts for each new review. Filter by source and star rating to see the reviews you find most critical.

  • Benchmark against competitors
  • Track and complete review management tasks across your team
  • Created for single locations and brands


"In a crowded competitive environment, the platform has enabled us to scale and improve our efficiencies for reputation management with an easy-to-use interface.


Erica Byrum


    Respond Directly to Reviews From One Place

    Streamline review responses with intelligent response suggestions that come ready-to-use. Address every review and keep happy customers engaged or acknowledge issues quickly.

    • Respond to the most important reviews from the dashboard
    • Customize your own templates with dynamic fields
    • Utilize our expert team to handle review responses 

    Get Business Insights Using Artificial Intelligence

    Harness the power of artificial intelligence to analyze online reviews and get insights you might have missed. Easy-to-understand analytics help you make smart business decisions to grow your business!

    • Discover top trending keywords
    • See a timeline of notable moments in customer opinion
    • Drill into specific reviews
    • Compare locations to understand brand sentiment as a whole

      Use Real Reviews to Get More Customers

      Allow happy customers to do the talking and help increase trust and boost sales! Display real customer testimonials on your website or share glowing reviews to social networks.

      • Customize the widget for your brand
      • Easily plug the widget into any website to show off reviews anywhere
      • Click the Share button to show off the best reviews on social networks

      Have Your Business Found Across More Than 100+ Sources

      See everywhere you’re listed and everywhere you’re not, no manual effort required! Ensure you can be found everywhere potential customers are looking.

      • Follow prescriptive changes to make improvements
      • Compare the business to the industry 
      • Utilize our expert team to handle listings management

        Use Real Reviews To Get More Customers

        Just like responding to reviews, engaging with Google Q&A helps boost online presence and increase customer engagement. And because it’s all in one dashboard, it’s so easy to stay on top of!

        • Be alerted to new questions for quick action
        • Ensure existing questions have accurate answers
        • Ask and answer FAQs to help customers find information fast

        Scan The Web For Every Mention, Good and Bad

        Reputation Management searches every nook of the web, including blogs, news sources, and social media networks and finds every mention of the business. Highlight the positive mentions or deal with the negative offline.

        • Set up keyword search terms to receive relevant industry content
        • Understand if the mention is positive, neutral, or negative so you can take action

          Keep An Eye On The Competition

          Leverage competitive insights to help get ahead. Compare your business’s reputation with industry leaders to help strive for continuous improvement. 

          • Compare search engine Share of Voice with top competitors
          • Track social audience engagement overtime across Facebook and Twitter
          • Benchmark against the industry average review ratings and listing accuracy
          • Facebook
          • Glassdoor
          • Google
          • Healthgrades
          • Houzz
          • Local Edge
          • Merchant Circle
          • Bing
          • Citysearch
          • DealerRater
          • Edmunds
          • Expedia
          • N49
          • Open Table
          • RateMDs
          • Superpages
          • SureCritic
          • TrueLocal
          • Vitals
          • Yahoo! Local
          • Yellow Book
          • Yellow Bot
          • YellowPages
          • ZipLocal
          • ZocDoc
          • Zomato
          • …and many more.

          Do It All With Reputation Management

          • Correct and manage online listings on 35+ sites
          • Monitor online reviews across 100+ sites
          • Respond easily to reviews with customizable templates
          • Compare the business to competitors and the industry average
          • Monitor employees’ Twitter feeds
          • Monitor a feed of social media activity
          • Stay on top of new conversations w/ reports and alerts
          • Assign tasks to your fulfillment team with Task Manager

          Local Business
          Online Toolkit

          10 Tools You Can Use Right Now To Understand and Manage Your Local Business’s Online Presence!


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